Service

Monum designs, develops and manufactures urns. From our knowledge, vision and experience we can do more for you than what are range shows. Do you have special needs or are there additional circumstances that require extra attention, please contact us.

Service

Choosing an urn and providing it with a suitable place isn’t something you do every day, perhaps we can help you out with that and view all the possibilities. Email us for a personal consultation.
Thinking along and offering advice where need by phone or email is a service we are happy to provide, so naturally, there won’t be any extra charges.

Maintenance

For regular maintenance of a Monum urns wiping them with a microfiber cloth is sufficient. Dust and superficial dirt are easily removed this way. For more stubborn dirt and light stains a microfiber cloth can be slightly moistened with mild soapy water.

Maintenance Stainless steel

For the regular maintenance of the stainless steel parts wiping them with a microfiber cloth is sufficient. Dust and superficial dirt are thus easily removed. For more stubborn dirt and light stains a microfiber cloth can be slightly moistened with mild soapy water. Afterwards, wipe it down properly and don’t leave any droplets as this can give stains.
Treatment of stainless steel parts with special Stainless steel coatings or stainless steel protective materials is not recommended, as they have a temporary effect and over time become more sensitive to dirt. Exceptions are materials with a so-called Nano-process, however: wipe it down properly and don’t leave any droplets as this can give stains.

Please note:

Never use brushes, scouring pads, abrasive materials, sharp objects or aggressive substances. Use of sharp objects and aggressive substances will damage the surface and interfere with the high-gloss and matte texture of the stainless steel finish.

Maintenance Urn S’tone and Urn T’errazzo

Urn S’tone and Urn T’errazzo are specifically designed for placement in the air and need no special treatment or protection against, for example, influences of weather, sunlight, (air) pollution. The outer walls can be cleaned with soap and water. Any moss and algae growth can be removed with a soft brush. For further maintenance, please refer to Stainless steel.

Maintenance Urn B’amboo

The exterior of the bamboo is finished with a protective coating. Dust and superficial dirt it easy to remove using a microfiber cloth. For more stubborn dirt and light stains a microfiber cloth can be slightly moistened with mild soapy water. Beware, do not expose to excessive moisture and never immerse the urn in water or fill it with water. For further maintenance, please refer to Stainless steel.
However, there are conditions and instructions for the placement (inside – outside) per type of urn for the normal daily maintenance. For this information, please refer to the product information.

Warranty and conditions

Warranty

The warranty of Monum urns is 5 years. If, despite our extreme care, something is demonstrably wrong with the material or construction of the urn during this period, Monum will apply warrantee according to the following conditions:

1 If within a period of five years after delivery the urn shows defects in the sense of cracks/tears of the material, bonding of the parts or construction of the lid, Monum will repair the defect or, if this is not possible, replace the part.

2 Warranty or compensation will never be more than the amount of the purchase price of the part or the entire urn. Warranty or compensation for the urn or part thereof shall never relate to services and eligibility or claims by third parties.

3 Monum determines how and under what circumstances damages or shortages of the urn are repaired or restored. In the case of repairs by third parties, or without prior consultation and consent of Monum the warranty on the entire urn becomes void, regardless of the remaining term.

4 Damage caused by mechanical issues (ruptures, scratches abrasions and the like) or natural causes (branch breakage, falling trees, flooding and the like) are not covered by the warranty. If desired Monum will assess the damage and offer advice or make a tender for the damage repairs. Only after agreement of the tender and explicit permission of the client will Monum perform the repairs.

5 Monum explicitly indicates per type of urn whether it is for indoor or outdoor use. The same applies to maintenance and care. Upon ignoring these conditions the warranty becomes void. The defining terms of use by type of urn are:

Urn B’amboo

Is only suitable for placement in home and climate enclosed spaces. Bamboo is a natural fibre and will respond the same as wood to variations in ambient humidity. With normal use, in ventilated areas and with average humidity, this will have no influence on the use. When placed in areas or situations with direct fluid contact or exposure to prolonged or highly fluctuating temperatures and humidity conditions the warranty becomes void.

The exterior of the bamboo is finished with a protective coating. Dust and superficial dirt are easily removed using a microfiber cloth. For more stubborn dirt and light stains microfiber cloth can be slightly moistened with mild soapy water. Beware, do not expose to excessive moisture and never immerse the urn in water or fill it with water. For further maintenance, please refer to stainless steel.

Keep out of reach of fire. Never place near a burning candle or fireplace.

Urn S’tone

Can be placed both indoors and outdoors. Materials and construction are weather resistant and require no special protection against influences from the environment. Monum advises, when placing the urn on the ground (soil, sand, peat and the like), to first provide a stable foundation. Prolonged contact with the ground can both affect stainless steel as well as stone, any discolorations occurring resulting from this are not included in the warranty.
The outside of the urn can be cleaned with soap and water. Any moss and algae growth can be removed with a soft brush. For further maintenance, please refer to stainless steel

Urn T’errazzo

Can be placed both indoors and outdoors. Materials and construction are weather resistant and require no special protection against influences from the environment. Urn T’errazzo is less suitable for direct contact with the ground (soil, sand, peat and the like). In addition to a stable foundation a paved area (tile or plate) around the urn is necessary to protect it against splashes of dirt. Prolonged contact with the ground can both affect stainless steel as well as stone, any discolorations occurring resulting from this are not included in the warranty.

The outside of the urn can be cleaned with soap and water. Any moss and algae growth can be removed with a soft brush. For further maintenance, please refer to stainless steel

Maintenance Stainless Steel

For the regular maintenance of the stainless steel parts wiping them with a microfiber cloth is sufficient. Dust and superficial dirt are thus easily removed. For more stubborn dirt and light stains a microfiber cloth can be slightly moistened with mild soapy water. Afterwards, wipe it down properly and don’t leave any droplets as this can give stains.

Please note:

Never use brushes, scouring pads, abrasive materials, sharp objects or aggressive substances. Use of sharp objects and aggressive substances will damage the surface and interfere with the high-gloss and matte texture of the stainless steel finish. Damages as a result of the aforementioned products and actions are not covered by the warrantee.